TERMS AND CONDITIONS OF USE
Your access to and use of this site is subject to the following terms and conditions and all applicable laws. By accessing and using this site, you accept the following terms and conditions, without limitation or qualification.
Unless otherwise stated, the contents of this site including, but not limited to, the text and images contained in it and their arrangement are the property of Parking Innovations Limited trading as SwiftPark ABN 85 153 863 319 (‘SwiftPark’). All trademarks used or referred to in this web site are the property of their respective owners.
This web site has been provided by SwiftPark for general information purposes only, and accordingly SwiftPark does not accept responsibility for any error, omission, misrepresentation, or misstatement contained in this site. Accordingly, the information is made available on the understanding that SwiftPark, its consultants, officers, employees, agents or advisers will have no liability (including liability by reason of negligence) to users for any loss, damage, cost or expense incurred or arising by reason of any person using or relying on the information and whether caused by reason of any error, negligent act, omission or misrepresentation in the information or otherwise.
Furthermore, whilst the information is considered to be true and correct at the date of publication, changes in circumstances after the time of publication may impact on the accuracy of the information.
The information may change without notice and SwiftPark is not in any way liable for the accuracy of any information printed and stored or in any way interpreted and used by a user.
Links on this site may lead to services or sites not operated by SwiftPark. No representation or warranty is made with respect to such other services or sites and SwiftPark takes no responsibility for such other sites or services. A link to another site or service is not an endorsement of that site or service. Any use you make of the information provided on this site, or any site or service linked to by this site, is at your own risk.
Nothing contained in this site is to be construed as conferring by implication, estoppel, or otherwise, any licence or right to any copyright, patent, trademark or other proprietary interest of SwiftPark or any third party. This site and the content provided in this site, may be downloaded, displayed and printed for your personal, non-commercial use, provided that you do not modify the material in any way and you keep intact all copyright, trademark, and other proprietary notices.
PARKING INNOVATIONS LIMITED - PRIVACY POLICY
Privacy and Security
This section contains the privacy policy of Parking Innovations Limited trading as SwiftPark ABN 85 153 863 319 (‘SwiftPark’).
Privacy Policy
A number of aspects of our operations have the potential to impact on the personal and business privacy of our customers. This policy has been developed by SwiftPark as part of our ongoing commitment to the protection of our customers' privacy. We are committed to the maintenance of procedures and practices for the management of customers' personal information that will at all times comply with our legal obligations under Australian privacy laws.
Justification
By the nature of its business SwiftPark collects and records information about vehicle movements. Whilst the data collected by our systems relate directly to vehicles rather than individuals, SwiftPark does have the ability to link this information with individual vehicle owners and/or drivers for the purposes of billing, answering customer queries and resolving complaints. The monitoring of customers' SPD device usage will be used for billing purposes only, unless specific permission is sought from and granted by our customers in writing.
Use and disclosure
SwiftPark will ensure that all personal information collected or transferred to it will be used only for those legitimate purposes that are necessary to carrying on its business. SwiftPark will not at any time sell or give personal information on its customers to other organisations for their marketing purposes.
Working arrangements between SwiftPark and our business partners and relevant regulatory authorities which are designed to minimise the complexity of transactions and facilitate customer service, by necessity will involve the transfer of information between these parties. SwiftPark will at all times transfer only the minimum of information necessary for effective and efficient management of customer accounts. When new arrangements are contemplated customers will be notified and given the opportunity to 'opt out' of any such arrangements.
Security and accountability
SwiftPark will, wherever possible, collect information directly from its customers. We will ensure that customer information will be managed and stored safely and securely for the minimum time necessary and our records registers will specify the minimum and maximum retention times for such records. We will take all possible steps to ensure that personal information is protected against unauthorised access, use, disclosure or modification and against loss. We are open to all reasonable public scrutiny of our management of customers' personal information.
Certain SwiftPark personnel have access to personal information including customers' account information for the purposes of answering queries or resolving problems. SwiftPark will manage the use of personal information through a regime of access rights, password protection and effective supervision to ensure customers' privacy is respected and maintained.
This website may allow you to register a user name, email address and password to access your account information, make changes to the information held and order products. Where this access is provided, the access will be confidential and guarded by the specific user name and password. It is your responsibility to protect the user name and password and to prevent others accessing it. You are responsible for any material that is submitted to this website using your user name and password. SwiftPark is not responsible for any activities that result from your misuse or failure to protect your user name and password.
Quality of information, access, and correction
SwiftPark will ensure that all information collected will be relevant to the purposes for which it is intended, and to the extent necessary for those purposes, will be accurate and complete. Information will be destroyed once it is no longer necessary for the purpose for which it was originally collected.
Individuals have the right to have access to their personal information and have incorrect information corrected. Any complaints concerning personal privacy issues will be processed through the company's complaints mechanism.
SWIFTPARK CUSTOMER PRIVACY ADVICE
This advice sheet has been prepared by SwiftPark as part of its commitment to maintaining the personal privacy of its customers and provides you with important information regarding your privacy rights. Please read the following information carefully.
What information do we collect?
Your customer account
SwiftPark collects information about you from which your identity is apparent or can reasonably be ascertained ("personal information") to process your application for an SPD device and, if an SPD device is issued to you, to maintain your account and to administer your use of the SPD device. When dealing with SwiftPark we may monitor and record your telephone conversations with us for staff training and service quality control purposes.
Using your SPD device
When an SPD device is installed in your vehicle the following information will be recorded:
- the location
- the time your vehicle was first parked in the parking space
- the time your vehicle ceased to be parked in the parking space
- your account status
Your customer record
All information collected by SwiftPark will be kept secure and you have the right of access to, or modification of, your record at any time. To arrange access to personal information we hold about you or to request a copy of our policy statement please contact our Privacy Officer.
Use of Information collected
The information collected by SwiftPark will primarily be used for the purposes of managing your account with us. You agree, subject to the Privacy Act, that we may disclose your personal information to organisations to which we have outsourced some of our functions such as mailing houses and IT contractors (service providers) and to the following organisations or types of organisations:
Nominated financial institution: we may exchange relevant information with financial institutions nominated in your application form to process transactions. In addition where you are in default on the account we may notify and exchange personal information where appropriate with credit agencies and/or our collection agent.
Our business partners: in certain circumstances, SwiftPark may be contractually obliged to transfer information to local councils or other organisations in whose parking spaces your vehicle is parked.
Law enforcement agencies: SwiftPark will make personal information available to law enforcement or regulatory agencies only if SwiftPark is served with a legally enforceable court order.
Research institutions: SwiftPark may provide de-identified or anonymous data to other organisations or traffic authorities for traffic research purposes. In such cases SwiftPark will ensure that there will be no means of correlating the data to individual customers' personal data.
Marketing: SwiftPark will not disclose your personal details to any other organisation for marketing purposes. We may use the details on the application form to advise you of new products or services from our business partners or ourselves. If you do not want to use the details on the form for this purpose you may request us to remove you from these notifications.
Assignment:
if arrangements under which SwiftPark administers your use of an SPD device are terminated, or if SwiftPark assigns or delegates its rights and obligations to a third party, it may be necessary for SwiftPark to disclose your personal information to another party to enable that party to manage your account in place of SwiftPark or to enter into a similar arrangement with you. SwiftPark will ensure that it will not hand over personal information to another party unless that party agrees to:
- stand by the commitments SwiftPark has made to you: or
- inform you of changes to those commitments to enable you to close your account should you wish to do so.
WEBSITE USER PRIVACY STATEMENT
Information collection and use
SwiftPark is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.
Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site.
Log files
We use IP addresses to analyse trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Links
This web site contains links to other sites. Please be aware that SwiftPark is not responsible for the privacy practices of such other sites. This privacy statement applies solely to information collected by this web site.
Security
Please see the previous sections above If you have any questions about the security of our web site, you can send an email to irpl@SwiftPark.com.au.
Notification of changes
If we decide to change our privacy policy, we will post those changes on our web site so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.